At Kaia Geek, we are committed to delivering your tech gadgets quickly, safely, and efficiently. Please review our shipping policy below for details on processing, delivery, and other important information.
1. Order Processing Time
- All orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Timeframe
- Standard delivery time is 3–7 business days, depending on your location.
- Remote areas may experience slightly longer delivery times.
3. Shipping Method
- We use reliable courier services to ensure timely and secure delivery.
- All deliveries are made to the address provided at checkout. Please make sure your shipping information is accurate.
4. Payment Method
- We only offer Cash on Delivery (COD) at the moment.
- Please ensure someone is available at your address to receive the package and make payment in cash upon delivery.
5. Shipping Charges
- Shipping fees (if any) will be displayed at checkout.
- Free shipping promotions (when available) will be clearly stated on our website or product pages.
6. Order Tracking
- Once your order is dispatched, you will receive a notification with tracking details (if applicable).
- You can use this information to monitor the delivery progress.
7. Delivery Issues
- If your order is delayed or you face any issues with delivery, please contact us at [email protected].
- In case of failed delivery attempts, our courier will usually try again or contact you directly.
8. Damaged or Missing Items
If your package arrives damaged or incomplete:
- Notify us within 2 days of delivery by emailing [email protected].
- Include your order number and photos of the damaged product/package.
For any questions about your shipment, reach out to us at [email protected]. We’re here to help ensure your Kaia Geek experience is smooth and satisfying.