At Kaia Geek, customer satisfaction is our priority. Please read our Return and Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The item received is damaged, defective, or not as described.
  • You must notify us within 3 days of receiving the item.

To initiate a return, please contact us at [email protected] with:

  • Your order number
  • A clear photo of the product showing the issue
  • A brief description of the problem

Note: Returns are not accepted for items due to change of mind, or if the item has been used, altered, or damaged by the customer.

2. Timeframe for Return

  • You must request a return within 3 days of delivery.
  • Once approved, the item must be shipped back to us within 7 days of return approval.
  • The product must be in original packaging and unused condition.

3. Refund Process

Since we operate on a Cash on Delivery (COD) basis, we do not issue cash refunds. Instead, customers will receive:

  • Exchange for the same or similar item, depending on availability.

Refunds will be issued within 5–7 business days after we receive and inspect the returned item.

4. Shipping Costs

  • Return shipping costs are the customer’s responsibility unless the product was damaged or incorrect due to our error.
  • We recommend using a trackable shipping service when returning an item.

5. Non-Returnable Items

The following items are not eligible for return:

  • Items on sale or promotion
  • Used or damaged products not caused during delivery
  • Items without original packaging

If you have any questions about our Return and Refund Policy, please email us at [email protected] — we’re here to help.